
Welcome to Turning Point Therapy
We would love to hear from you. If you have feedback or a question you need answered, use this contact form below.
Our services are available to anyone in B.C. or Canada and in person through our Vancouver and North Delta offices.
Free 1/2hr consultation available in our online booking.
Cancellation Policy
We require 48 hours’ notice for appointment cancellation or rescheduling to avoid being charged for the session. Our policy is to protect the therapist's time and fairness to other clients. Sessions with less than 48 hours’ notice are subject to be billed at half of the session fee; sessions with less than 24 hours and no-shows are charged the full session fee. There is no penalty for changing an in-person to a virtual session, even at the last minute. You will not be charged if your therapist can book another client for that spot.
Please note that the policy is not dependent on the reason for the late cancellation, including illness, traffic, or emergencies.
To Cancel.
- Through your Jane account.
- Text your therapist at 604 638 7221.
- Email your therapist directly (the email is in the booking information, 'firstname'@turningpointtherapy.ca). Weekend cancellations must be given directly to your therapist.
Your cancellation will be noted from the time of your call, email or text. We thank you for your understanding.



